Shipping and Delivery

SHIPPING POLICY

  1. Shipping Destinations: Chimissimi ships to both Australian and international addresses. Please note that certain remote locations may have limited delivery options.

  2. Shipping Costs: Shipping costs are calculated at checkout based on your location and the shipping method chosen. We offer a variety of shipping options to meet your needs.

  3. Processing Time: Orders are typically processed within 1-3 business days. During peak periods or sales, processing times may be longer.


DELIVERY TIMES

  1. Domestic Shipping: For deliveries within Australia, standard shipping typically takes 1-7 business days. Express shipping options are available for faster delivery.

Sydney: 1 business day
New South Wales (excluding Sydney): 1-3 business days
Other States: 1-4 business days
Rural Areas: 3-6 business days

  1. International Shipping: International shipping times vary by destination but generally take between 7-21 business days. Please note that customs processing may cause additional delays.


TRACKING YOUR ORDER

  1. Order Confirmation: You will receive an order confirmation email once your purchase is complete. This email will include your order number and details of your purchase.

  2. Shipping Confirmation: Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this tracking number to monitor the status of your shipment.


CUSTOMES, DUTIES AND TAXES

  1. International Orders: For orders shipped outside of Australia, you may be responsible for paying import duties, taxes, and fees as required by the destination country. These charges are not included in the product price or shipping cost. Please check with your local customs office for more information.

DELIVERY ISSUES

  1. Lost or Damaged Packages: If your package is lost or damaged during transit, please contact us at store@chimissimi.com within 7 days of the estimated delivery date. We will work with the carrier to resolve the issue as quickly as possible.

  2. Incorrect Address: Please ensure that your shipping address is correct at the time of purchase. Chimissimi is not responsible for packages delivered to incorrect or outdated addresses provided by the customer.

  3. Undeliverable Packages: If a package is returned to us as undeliverable, we will contact you to arrange reshipment. Additional shipping charges may apply.


CONTACT US

If you have any questions or concerns about shipping and delivery, please contact our customer service team at store@chimissimi.com. We are here to help!